Ceteris stabilized the Oracle E-Business Suite R12 of an important company in the aviation industry through its help desk
After nineteen months of continuous work, Ceteris managed to stabilize an important aviation company in Mexico, with over consultancy 13,000 hours, equivalent to 18 months of continuous work, 24 hours a day, Monday to Sunday.
With the aforementioned, we verified the work capacity of the help desk from Ceteris Remote Services (CSR, as per its acronym in Spanish) in order to provide answers and solutions to our clients under strict quality standards, taking as a measure the preference of our clients, who put their trust in us. This is undoubtedly a consequence of our mission, which seeks to convey the necessary knowledge to our clients, enabling them to maximize their EBS potential, in order to solve their underlaying problems.
We want to share with you the engine of this success story and the competitive advantages that distinguish us, from how we handled the issue of maintaining the management and managing the tickets up to the service differentiators that allowed the stabilization of a world-class company..